HP Deskjet 9800 Wide Format Color Printer (C8165A#A2L)

Having used this printer for 3 years:
Gulps ink! -- the tanks are WAY too small, esp. the color. And those tanks are VERY expensive for their size.
Chews paper! -- watch the beasty closely or it will jam, try to send 4 or more sheet through at once, etc.
Doesn't know if it has ink or not -- that light just stays on.
Cancel button is worthless. Cancel = unplug!
Set up to do the fancier things it is supposed to do is a challenge worthy a rocket scientist.
Drivers are problematic -- you think you have it set correctly in the application, but the printer then goes its own psycho way and messes it up -- this is especially true with the paper orientation choice.

Don't buy -- look elsewhere

I bought the HP Deskjet 9800 about two years ago when it was difficult to find any wide format printers within this price range. I had seen so many problems with my Epsen wide format printer that I thought surely HP would be easier to maintain and use. Well, the nightmare continued. Although HP's tech department and help line were helpful, I continued to have difficulties with the following: the quality of prints were not nearly what I had expected; the included software did not match very many of the formats that I normally use, and I ended up constructing documents that could emulate or fake the measurements and borders that I needed; once again I had to purchase expensive ink cartridges that did not last long enough, and finally ended up purchasing rebuilt cartridges from a company that improves on HP's design; it took me six months to finally figure out how the color managers don't really manage the colors between the computer and the printer unless you know the exact settings (this is entirely too complex for the average person to figure out); and finally, the last straw was that the tensioning spring that holds in the ink cartridges slipped out of its seating and touched the control membrane that controls the ink cartridges. When I put a new ink cartridge into the mount, the wire tension spring put a nice deep hole in the membrane that cut off several of the sensors to the cartridge, thus the low ink warning was activated and the printer will not work at all. There are no user serviceable parts inside the unit, and HP does not sell a replacement membrane, nor can you easily access the compartment. It was simply easier and cheaper to find a much better printer with good reviews on Amazon to purchase. Conclusion: I do not recommend this printer.

I've been using the HP Deskjet 9800 for a couple of months now and it's been terrific. Set-up was a snap. Printing is fast and sharp. Make sure you have a USB cable long enough for your placement.

The printer will not print. HP provides a printer diagnostic utility that is useless. Their customer support is no help, as they will only tell you to do the obvious like "make sure the USB cable is plugged in".

DUH!

The Windows XP drivers for this printer do not work. The only work around is to use drivers for an HP Deskjet 9600.

I have asked HP to provide WORKING Windows XP drivers for the Deskjet 9800, but they do not even bother to reply.

Shows how much they care about their customers. Not at all.

Do not buy this product. You will wind up with a large and expensive paperweight.

The printer works great. I have been using it for multiple large poster presentations and projects at work. Our Nursing Scholarship, Research and Education department already had one and I requested one for my department. Their poster presentations were always fabulous. The color is wonderful and everyone wants to use my color printer at work now. I plan to buy one for my personal use and for the church.